Refund Policy

Last updated: November 2026

1. Overview

This Refund Policy explains when a refund may be issued for a Flash USDT order and how to request one. By placing an order you agree to these terms.

2. Unprocessed orders

If payment has been received but the transfer has not yet been broadcast, you may request a cancellation and refund. Contact Telegram support with your order reference. Once we confirm the transfer has not left the system, we will initiate a refund of the amount paid, subject to any payment-processor fees that cannot be recovered.

3. Processed transfers

Once a flash USDT transfer has been broadcast to the network, the order is complete. Refunds are not available for processed transfers. The technical result on-chain is final from our side.

4. Incorrect wallet or network

If you provided an incorrect address or network and the transfer was sent as instructed, we cannot reverse it. Always confirm details with support before payment if you are unsure.

5. Payment errors

If you sent an incorrect amount or used an unsupported payment path, contact support immediately. We will attempt to resolve underpayments or mismatched payments on a case-by-case basis. Overpayments may be refunded or applied to a new order at your request.

6. How to request a refund

  1. Message @flashusdt_guru with the order reference and reason for the request.
  2. Provide any payment proof requested by the desk.
  3. Wait for confirmation that the transfer has not been broadcast (for unprocessed cases).
  4. Refunds are returned via the original payment method where possible, or by another method agreed in the thread.

7. Timing

Approved refunds are typically initiated within a few business days after approval. Arrival time depends on the payment rail used. Support will state the expected path when the refund is confirmed.

8. Chargebacks

If you open a chargeback or payment dispute after a transfer has been processed, we reserve the right to contest it with evidence of delivery. Contact us first so we can resolve the issue directly.

9. Changes

We may update this policy. The “Last updated” date will change when we do. The version in effect at the time of your order applies to that order.

10. Contact

Refund questions: Telegram @flashusdt_guru or the contact form.